Treating Customers Fairly (TCF)

Our Treating Customers Fairly (TCF) module helps staff to understand the Financial Conduct Authority's six consumer outcomes as they relate to General Insurance.

What does the module cover?

  • What the FCA's six consumer outcomes are.
  • Explanation of each of the six Consumer Outcomes
  • How achieving the outcomes ensures the fair treatment of customers
  • Why TCF should be embedded in every aspect of the business
  • Understanding the principles of TCF should be applied in order to achieve the FCA's desired outcomes.


  • Effective & affordable
  • Clear, concise content
  • Quick & easy learning


  • Provides proof of learning
  • Encourages good practice
  • Easy to schedule


From just £10 per user

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(You'll get a licence free of charge today. See for yourself if the module is right for you before you buy.)